The requirements for Snap Art 4 say “Apple Mac users need OS X Mountain Lion (10.8) or later”
I have 10.6.8, so I just spent an hour in one of those upgrade loops… if I upgrade to get the plug-in, this old app won’t work and I’ll have to upgrade that too… I didn’t see anywhere on your website that “OS X 10.6 will work just fine as long as you have an Intel Core 2 Duo processor or newer.” If you had that on there, I wouldn’t have wasted an hour or more! Please add if it’s not there already!

Yes, Eye Candy 7 is fully compatible with Photoshop CC.

This is something that we are aware of. When I responded to your initial forum post on the Adobe forums, I was not 100% accurate. Eye Candy 7 does support the 32-bit Carbon API. Fireworks and Elements are both Carbon apps. However plug-in support for Fireworks is not near as good as the plug-in support for Elements. The plug-in API in Fireworks needs to be updated and improved before Fireworks will work with Eye Candy 7.

I completely understand your frustration, and if you would like a refund, I would be more than happy to process it for you. Just email me at Support@alienskin.com. There, I can process your request. Again, I apologize for the trouble, and wish there was more we could do to resolve this issue for you. I will be posting this same response on the Adobe forum where we initially connected.

In regards to Eye Candy 6, If you submit a support ticket as mentioned above, and I will do everything I can to get you up and running in Fireworks with Eye Candy 6.

Question: Are you running Windows or Mac?

Whatever the backstory, clearly there are many people who use Fireworks with Eye Candy and are now stranded. You guys really need to clear that up. We bought your soup, you started us with a spoon then switched us to to a fork and are now like, oh well too bad, blame Adobe, no more spoons, dunno what you gonna do. Unhelpful, unfair. #annoyed #bossispissed

Eye Candy 6 is no longer for sale. The only version currently available is Eye Candy 7. The compatibility issues are due to certain programming “stuff” still in Fireworks, which are outdated. If they ever update it, Eye Candy 7 will likely work in Fireworks again. This is also the reason why Fireworks is still a 32bit application. The best thing to do is email Adobe and request the change. I’m sure if enough people ask for it, the more likely they are to update it.

We do not have any plans right now to bring back certain effects, but that does not mean we won’t. We will make sure to let everyone know when we decide to create new products or revive older ones.

OS X 10.6 will work just fine as long as you have an Intel Core 2 Duo processor or newer.

Thanks A

The installer includes both 32 and 64 bit versions. Depending on your host program and operating system, the installation instructions may change. If you run into any problems, please submit a support ticket. There we can help you in more detail.

Each license code is allowed to be used on 2 computers for the same person. You can install it on both Macs with the one license. If you get any activation errors, just submit a support ticket and let us know. We can get it fixed easily.

P.S. who the heck cares about Fireworks? Ive always used these plug ins in Photoshop and they are awesome! The Chrome plug in is worth the price alone.

Please refer to my response to Gerry Genson. We sincerely apologize for the inconvenience caused by this.

I completely understand your disappointment with the lack of Fireworks support. Due to the multiple changes made by Adobe, it has become prohibitively difficult to maintain Fireworks compatibility. For this reason we had to drop support for this program. As I have mentioned in a few other responses, if you are using Windows, you may still be able to use it in Fireworks with the 32-bit version of Eye Candy. You will need to perform a custom install of Eye Candy 7 into a custom folder as per our custom install article. Once you do this, you can point Fireworks to that directory. Just open your Fireworks preferences and choose the Plug-ins option. There you will have an option for Photoshop plug-ins.

Officially it only works with Photoshop. Some people have had success using it in the Windows version of Fireworks, but we will not be able to support any issues that may arise. I would recommend download the demo and trying it out first.

Officially Eye Candy does not support Fireworks. If you are using Windows, you can try installing the 32bit version by performing a custom installation.
http://support.alienskin.com/entries/370507-custom-installation

Since it’s not supported, we will not be able to resolve any issues that may arise during its use.